Nintendo has apologized for Joy-Con drift during a financial Q&A with the company’s president.
“Regarding the Joy-Con, we apologize for any trouble caused to our customers,” said Nintendo president Shuntaro Furukawa. “We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions.”
According to Kotaku:
Last year, a class-action lawsuit was filed with Nintendo accused of not disclosing the defective Joy-Con controls. Nintendo was asked about this during this month’s financial meeting. A questioner mentioned hearing about the class-action lawsuit over Joy-Con malfunction and wanted to know what Nintendo was doing to improve the product.
This is the first time that Nintendo has formally apologized for the pervasive issue with its Switch controllers. The company has pledged to repair Joy-Con controllers for free but only did so after the lawsuit was already filed.
Sure, it’s nice that Nintendo is finally formally apologizing to its fans for the long-standing issues with Switch controllers. But, frankly, it’s too little too late. As loyal as Nintendo’s fans are to the company’s products, they deserved better.