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Having Xbox Series X|S controller disconnect issues? Here’s how to fix it

Xbox Series X and S controller

In the patch notes for a new Xbox Series X firmware update, Microsoft acknowledges an issue where controllers disconnect from the console.

“We’re aware of an issue in which some Xbox Series X|S controllers are losing connection with the console,” Microsoft says via a post on the Xbox support website.

While unfortunately the latest firmware update does not correct this issue automatically, they suggest a workaround:

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If you see this behavior, try reconnecting the controller to the console wirelessly or with a USB cable, or if possible, connecting another controller and then submitting feedback. Then reboot the console and try reconnecting the controller.

By the way, the Xbox wireless controller has a console sync button next to the USB-C port. There’s also a sync button on the front of the console.

My Take

I had this happen to me earlier in the week. Hopefully they come up with a permanent solution soon so that people won’t lose connection to their shiny new Xbox Series X consoles.